At FOREVER YOUR LINGERIE, we understand that finding the perfect fit in intimate apparel is essential. While we strive to provide detailed sizing information and quality craftsmanship, we recognize that sometimes an exchange or return may be necessary. Our returns process reflects the same care and attention to detail that goes into creating our elegant collections.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of your receipt date. Please note that all items must be in their original condition with tags attached and in original packaging.
Non-Returnable Items
To ensure hygiene and quality standards, the following items cannot be returned or exchanged:
- Breast Tape (intimate hygiene product)
- Bra Accessories (opened or used items)
- Anti-Chafe products (personal care items)
- Any items without original tags or packaging
- Items showing signs of wear or alteration
Return Process
Step 1: Request Authorization
Contact our customer care team at [email protected] with your order number and the items you wish to return or exchange. Use the template below to ensure we have all necessary information.
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear FOREVER YOUR LINGERIE Team,
I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:
Item Name: [Product Name]
Size: [Size]
Color: [Color]
Quantity: [Quantity]
Reason for Return: [Please specify reason – size, style, etc.]
Preferred Resolution: [Refund/Exchange for Size/Exchange for Different Item]
If Exchange: Desired Size/Item: [Specify here]
Customer Name: [Your Full Name]
Order Date: [Order Date]
Shipping Address: [Your Address]
Thank you,
[Your Name]
Step 2: Receive Return Authorization
Within 1-2 business days, you’ll receive a return authorization email with instructions and a return shipping label if applicable.
Step 3: Package and Ship
Carefully package the items in their original condition with all tags attached. Include the original packing slip or a copy of your order confirmation.
Step 4: Send Your Return
Ship your return package using the provided label or a trackable shipping method to our fulfillment center:
FOREVER YOUR LINGERIE Returns
4236 Lyons Avenue
Hespeler, CA N3C 2V3
Refund Information
Refund Processing Time
Once we receive and inspect your return (typically 3-5 business days after arrival):
- Credit Card/PayPal Refunds: 5-10 business days to appear on your statement
- JCB/MasterCard/Visa Refunds: 7-14 business days depending on your financial institution
Refund Amount
Your refund will include the product cost minus original shipping fees. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Exchange Process
Exchanges follow the same process as returns. Once we receive your return, we’ll ship your exchange item using your preferred shipping method. You’ll be responsible for any price differences and additional shipping costs.
International Returns
For our valued international customers (excluding some Asian countries and remote regions), return shipping costs and any customs duties are the responsibility of the customer. We recommend using a trackable shipping method for international returns.
Need Assistance?
Our customer care team is here to help you with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.
Thank you for trusting FOREVER YOUR LINGERIE with your intimate apparel needs. We’re committed to ensuring your complete satisfaction with every purchase.
Last updated: December 2023