Privacy Policy

At FOREVER YOUR LINGERIE, we understand that purchasing intimate apparel requires trust and confidence—not just in our products, but in every aspect of your shopping experience. We are committed to protecting your privacy and ensuring that your personal information is handled with the same care, elegance, and attention to detail that we put into crafting our lingerie collections.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website foreveryourslingeries.com or make a purchase from us.

Information We Collect

We collect information that helps us provide you with a seamless and personalized shopping experience:

Personal Information

• Contact Details: Name, email address, phone number
• Shipping Information: Delivery address, shipping preferences
• Billing Information: Payment details (processed securely through our payment partners)
• Account Information: Username, password, purchase history, wish lists

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location for shipping and currency conversion

Communication Information

• Customer service inquiries and responses
• Product reviews and feedback
• Marketing preferences

How We Use Your Information

We use your information to enhance your shopping experience and provide our services:

Order Fulfillment

• Process your purchases and payments
• Arrange shipping and provide order updates
• Manage returns and exchanges

Customer Service

• Respond to your inquiries and provide support
• Address technical issues and improve our website
• Personalize your shopping experience

Marketing and Communications

• Send you information about new collections, promotions, and events (with your consent)
• Provide personalized product recommendations
• Invite you to participate in surveys or feedback programs

Business Operations

• Analyze website usage to improve our services
• Prevent fraud and enhance security
• Comply with legal obligations

Information Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted partners who assist us in operating our website and serving you better:

• Payment Processors: Secure payment handling (Visa, MasterCard, JCB, PayPal)
• Shipping Carriers: Delivery of your orders across North America and internationally
• IT Service Providers: Website hosting, maintenance, and security
• Marketing Partners: With your consent, for personalized marketing communications

Legal Requirements

We may disclose your information when required by law or to protect our rights, safety, or property.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Storage and Security

Data Storage

Your personal information is stored on secure servers located in Canada. As we serve customers across North America and internationally, your data may be processed in other countries with adequate data protection standards.

Security Measures

We implement comprehensive security measures to protect your information:

• SSL Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) technology
• Payment Security: We never store your complete payment details on our servers
• Access Controls: Strict internal controls limit access to your personal information
• Regular Security Assessments: Ongoing monitoring and testing of our security systems

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights and Choices

You have control over your personal information:

Access and Correction

You can access and update your personal information through your account settings or by contacting us directly.

Marketing Preferences

You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or updating your preferences in your account.

Data Portability and Deletion

You may request a copy of your personal data or request deletion of your account, subject to legal requirements.

Cookie Preferences

You can manage your cookie preferences through your browser settings.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better shopping experience.

How We Use Cookies

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

Managing Cookies

You can control cookie settings through your browser. Please note that disabling certain cookies may affect your shopping experience.

International Data Transfers

As we ship internationally (with the exception of some Asian countries and remote regions), your information may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

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